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Crédit Agricole S.A. vacancy search engine

Relationship Manager- Italian speaker H/F


Vacancy details

General information

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to institutional and corporate clients.

Through offices across Europe, North America and Asia, CACEIS offers a broad range of services covering execution, clearing, depositary and custody, fund administration, middle office outsourcing, forex, securities lending, fund distribution support and issuer services.

With assets under custody of €2.6 trillion and assets under administration of €1.7 trillion, CACEIS is a European leader in asset servicing and one of the major players worldwide (figures as of 31st December 2018).  

Reference number

2019-40152  

Publication date

11/07/2019

Job description

Business type

Types of Jobs - Sales / Customer Service

Complementary business types

Types of Jobs - Asset Management

Contract type

Fixed-Term Contract

Term (in months)

1 year

Expected start date

01/07/2019

Management position

No

Job summary

Working on the Southern Europe and Latin America Desk of the sales division of CACEIS Bank, Luxembourg Branch, the Relationship Manager is the key point of contact for the clients assigned to him (asset managers, financial institutions from the private and public sectors, corporate clients, etc.).
He ensures customer satisfaction concerning the services supplied by CACEIS and the diligent and professional handling of all requests from clients.

Accordingly:
He analyses all problems submitted to him and involves the teams concerned in order that appropriate solutions may be found, as part of an approach aimed at ensuring continuous improvements in the service quality provided to clients, with the twofold objective of ensuring customer satisfaction and building customer loyalty.

He knows the clients assigned to him. He completes and updates strategic client information sheets, making it possible to have an overview of the main areas of development for the clients concerned and their satisfaction levels.

He inputs data into the CRM solution including client data, visit reports and sales campaigns in order to produce available performance indicators.

He implements the Business Action Plan for existing relationships (loyalty-building strategy): retain business/increase wallet existing clients.

He coordinates the monitoring of CACEIS’ service quality locally and internationally by organising monitoring committees and due diligence reviews, in addition to the implementation of promotional campaigns, the analysis of requirements and the submission of reports to the management.

Job location

Geographical area

Europe, Luxembourg

City

Luxembourg

Candidate criteria

Minimal education level

1-year Master's (M1)

Academic qualification / Speciality

Economic, financial or legal training

Level of minimal experience

3-5 years

Experience

Experience in one or several fields providing services to Asset Manages.

Required skills

-General knowledge of the environment concerning investment funds and depository banks and of the key players in Luxembourg.
-An excellent capacity to analyse and summarise.
-Good communication skills.
-Disciplined, proactive and attentive.

Technical skills required

Windows.

Languages

Proficiency in Italian and English (written and spoken). Any other languages would be welcome.